Understanding User Roles
Payverge has three main types of users, each with different capabilities and access levels. Understanding these roles will help you make the most of the platform.
🏢 Business Owners
Business owners are the primary administrators of a Payverge account. They have full access to all features and settings.
What Business Owners Can Do
- Complete Control - Access all features and settings
- Financial Management - View revenue, manage subscriptions, and handle payments
- Business Settings - Configure branding, hours, and business information
- Menu Management - Create and edit menus, categories, and items
- Table Management - Create tables and generate QR codes
- Staff Management - Invite staff members and assign roles
- Bill Management - Create, view, and close bills
- Analytics Access - View detailed reports and insights
- Plugin Configuration - Enable and configure payment methods and integrations
How to Become a Business Owner
- Visit the Payverge website
- Click "Start Your Business"
- Complete the registration process
- Connect your crypto wallet (for blockchain registration)
- Choose and pay for a subscription plan
Note: Business owners authenticate using their crypto wallet (Sign-In with Ethereum/SIWE).
👥 Staff Members
Staff members are employees invited by business owners to help manage operations. They have role-based access to specific features.
Staff Roles
Manager
Full operational access - Can manage everything except financial settings
- ✅ Menu management (add, edit, delete items)
- ✅ Table management (create, edit tables)
- ✅ Staff management (invite and manage team members)
- ✅ Bill management (create, view, close bills)
- ✅ Order management (approve, track orders)
- ✅ Kitchen display access
- ✅ Analytics and reports
- ❌ Subscription management
- ❌ Payment settings
- ❌ Business financial settings
Best for: Restaurant managers, shift supervisors
Server
Table and bill management - Focused on customer service
- ✅ View tables and their status
- ✅ Create bills for customers
- ✅ Add items to bills
- ✅ Close bills after payment
- ✅ View order status
- ❌ Menu editing
- ❌ Staff management
- ❌ Analytics access
- ❌ Table creation/deletion
Best for: Waiters, waitresses, front-of-house staff
Host
Table and seating management - Focused on guest reception
- ✅ View all tables
- ✅ See table status (occupied, available)
- ✅ View active bills
- ❌ Create or edit bills
- ❌ Menu management
- ❌ Order management
- ❌ Staff management
Best for: Hosts, hostesses, greeters
Kitchen
Order viewing only - Focused on food preparation
- ✅ Access kitchen display system
- ✅ View incoming orders
- ✅ Mark items as "In Kitchen" or "Ready"
- ✅ See order details and special requests
- ❌ All other features restricted
Best for: Chefs, cooks, kitchen staff
How Staff Members Join
- Business owner sends an invitation email
- Staff member clicks the invitation link
- Enters their name and accepts the invitation
- Receives login credentials via email
- Logs in using email and one-time codes
Note: Staff members authenticate using email and 6-digit verification codes (no crypto wallet required).
🍽️ Guests (Customers)
Guests are your customers who visit your establishment and use Payverge to browse menus, order, and pay.
What Guests Can Do
- Scan QR Codes - Access your menu by scanning the table QR code
- Browse Menu - View items with photos, descriptions, and prices
- Customize Orders - Select options and add special requests
- Place Orders - Submit orders directly to your kitchen
- View Bills - See itemized bills in real-time
- Split Bills - Divide bills among multiple people
- Make Payments - Pay with crypto or other enabled payment methods
- View Receipts - Access digital receipts after payment
Guest Experience Flow
- Arrive - Guest sits at a table
- Scan - Scans the QR code on the table
- Browse - Views your digital menu on their phone
- Order - Selects items and places an order
- Track - Sees order status (pending, approved, preparing, ready)
- Pay - Views bill and completes payment
- Leave - Receives digital receipt
Note: Guests don't need to create accounts or download apps - everything works through their mobile browser!
Role Comparison Table
| Feature | Business Owner | Manager | Server | Host | Kitchen | Guest |
|---|---|---|---|---|---|---|
| Menu Management | ✅ Full | ✅ Full | ❌ | ❌ | ❌ | 👁️ View |
| Table Management | ✅ Full | ✅ Full | 👁️ View | 👁️ View | ❌ | 👁️ Assigned |
| Bill Creation | ✅ | ✅ | ✅ | ❌ | ❌ | 👁️ View Own |
| Order Management | ✅ | ✅ | 👁️ View | ❌ | ✅ Kitchen | ✅ Place |
| Staff Management | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ |
| Analytics | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ |
| Financial Settings | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Kitchen Display | ✅ | ✅ | ❌ | ❌ | ✅ | ❌ |
| Payment Processing | ✅ View All | ✅ View All | ✅ Process | ❌ | ❌ | ✅ Make |
Authentication Methods
Business Owners
- Method: Sign-In with Ethereum (SIWE)
- Requirement: Crypto wallet (MetaMask, WalletConnect, etc.)
- Security: Blockchain-based authentication
- Why: Enables blockchain registration and crypto payments
Staff Members
- Method: Email + One-Time Codes
- Requirement: Email address only
- Security: 6-digit verification codes sent via email
- Why: Simple access without crypto knowledge
Guests
- Method: No authentication required
- Requirement: Just scan the QR code
- Security: Session-based access to specific table
- Why: Fastest, most convenient experience
Choosing the Right Role
When inviting team members, consider their responsibilities:
| If they need to... | Assign role... |
|---|---|
| Manage the entire restaurant | Manager |
| Take orders and handle payments | Server |
| Seat guests and manage tables | Host |
| Prepare food and track orders | Kitchen |
You can always change a staff member's role later if their responsibilities change.
Next Steps
- Business Owners: Register Your Business →
- Staff Members: Staff Getting Started Guide →
- Learn About Subscriptions: Subscription Plans →
Need help deciding? Contact our support team at support@payverge.io